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FAQ's
LAYA is a financial app for travelers! With LAYA, you can access a range of powerful tools to manage your money and transactions wherever you go. LAYA offers a comprehensive suite of financial tools that are perfect for travelers, including prepaid cards, easy load options, withdrawal facilities, transfers, group features and more!
To create an account, simply download the app from the stores. Then, register by providing your name, date of birth, and Israeli ID. Next, complete a quick verification process to confirm your identity and eligibility. This involves scanning your passport, proof of address and verifying your personal and address details. You'll also need to approve your shipping address to comply with regulatory conditions. LAYA provides both virtual and physical prepaid Mastercard cards at no additional charge. Once your verification process is complete, you can load funds, make purchases, and perform various financial transactions using the LAYA app and your prepaid Mastercard.
Because we are good fellows ;)
And LAYA is a Licensed company n.67037.
We operate under the license and constant supervision of the Capital Market, Insurance, and Savings Authority. As part of our service, we operate according to the highest information security and privacy protection standards.
LAYA app offers you a range of powerful tools to manage your money and transactions wherever you go. Once you have created your account, you can quickly load money via credit card, the load can be performed for each of the four currencies (ILS, GBP, EUR, USD), and it will be available for your use right away! You can also perform withdrawals, transfers, exchanges, and request group payments.
No! It is free of charge, the issuance of the virtual & physical cards is 100% free, and so is the account maintenance!
Once you have completed the registration and verification process, you can log in to the app using either of the following options: Receive an OTP (One-Time Password) via email or SMS and use it for login. Utilize biometric authentication, such as fingerprint or face recognition, depending on the capabilities of your device
The verification process involves several steps to ensure the security of your account and comply with regulatory conditions. It includes the following:
Scan your passport and proof of address.
Confirm your details and address information.
Verify your shipping address.
Completing the verification process allows us to create a secure account for you and comply with the regulatory conditions of Israel and Europe. As a result, you'll receive a virtual and physical prepaid Mastercard at no additional charge. Once the verification process is complete, you'll gain access to various features, such as loading funds onto your account, making purchases, and engaging in a wide range of financial transactions.
If you have received a message to contact customer service after completing the verification process, it could be due to specific reasons that require further assistance. We recommend contacting the app's customer service team for more information and guidance regarding your verification status. They will be able to provide you with the necessary support and address any concerns you may have.
Absolutely! The biometric authentication option will be enabled once you authenticate by filling in the OTP (One-Time Password) and setting your personal PIN code. For iOS users, you can utilize Face ID, while Android users can take advantage of Touch ID for seamless and secure login.
To restore your PIN code, worry not! Simply click the "reset PIN code" or "I forgot my PIN code" option. You will be prompted to provide an OTP (One-Time Password) sent to your phone, your ID number, and answer the security question. Once you've completed these steps, you'll be able to set a new PIN code and security answer with ease.
You can transfer money to anyone with an Israeli phone number with LAYA. There are three ways to perform the transfer:
Use your available balance: You can transfer money directly from your available balance within the app.
Charge your credit card and split the payment: Alternatively, you can charge your credit card and split the payment into up to 12 installments.
Use both balance & credit card: if you don’t have enough balance, you can add the missing amount by charging your credit card.
These options offer a hassle-free and convenient way to transfer money to individuals.
Your load is cleared instantly. Once your card has been charged, the money will be loaded instantly into your account and will be ready to use right away. There is no waiting period involved, allowing you to access and utilize the funds immediately.